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Common Issues

Why won't my GLB file upload?​

A: Common issues:

  • File exceeds your plan's storage limit

  • Contains unsupported textures/materials

  • Corrupted file – try re-exporting from your 3D software

Watermark still appears after upgrading​

Refresh your browser cache (Ctrl+F5) and republish the project. Contact support if it persists.

Why was my card declined?​

  • Insufficient funds

  • Bank blocks recurring charges

  • Expired card

I was charged twice – what now?​

If you notice a double charge, please contact our official payment partner, Lemon Squeezy. All payments are handled by Lemon Squeezy, and their support team is ready to help you resolve any billing issues.

For assistance, please reach out directly to Lemon Squeezy:

Best Practices for Jewelry Models?​

To ensure optimal quality and performance when displaying jewelry models on 3DBAE, follow these guidelines:

  • Export in GLB Format – Always export your jewelry models in GLB format for the best compatibility and performance.
  • Attach the Model to a Single Object – Before exporting, ensure your model is a single object to avoid positioning and rendering issues.
  • Maintain the Correct Camera View – Export your model with a pre-set camera to ensure proper placement and an ideal viewing angle.
  • Use High-Quality 4K PBR Textures – Apply 4K PBR (Physically Based Rendering) textures for the best visual quality. However, optimize textures to manage GLB file size.
  • Enable Auto-Rotate – Activate Auto-Rotate in the 3DBAE web interface for a seamless, multi-angle viewing experience.

By following these best practices, your jewelry models will look stunning while maintaining optimal performance in the 3D viewer. 🚀

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